Common Queries
Frequently Asked Questions
Sarrai Group is a diversified agro-industrial and manufacturing organization operating across East and Southern Africa. Our portfolio spans Forestry & Wood Manufacturing, Sugar Processing & Packaging, Flour Milling & Industrial Baking, Cement & Building Materials, Household Products (oils, soaps, toothpaste), and Mattresses & Foam.
We operate in Uganda, Kenya, and Malawi, with plantations, estates, factories, and distribution hubs that connect regional suppliers, retailers, and project owners.
Integrated value chains, disciplined quality assurance, strong sustainability programs (reforestation, efficiency, cogeneration), and a large workforce that supports local economies and reliable supply.
Use our Contact page for general inquiries, sales quotes, careers, procurement, and media requests: /contact/.
Solution Analysts welcomes you to try our services. We invest the same time and energy in Pilot Projects as real projects. We have always succeeded in continuing the relationship after demonstration of ability in a pilot project different from prototypes.
Products & Quality
Frequently Asked Questions
Forestry & Wood: MDF, plywood, particle boards, doors, laminated flooring, furniture.
Sugar: retail and industrial sugar (estate + out-grower supply).
Flour & Baking: wheat flours, baked goods, biscuits, animal feeds.
Cement: building and infrastructure grades.
Household: Star Fry cooking oil, Topstar/Superstar/Gold Star soaps, StarDent toothpaste; Vitafoam mattresses & foam.
We use documented SOPs, inline checks, and calibrated labs. Examples: board density and bond tests for wood products; ICUMSA and grain-size checks for sugar; fineness, setting time, and compressive strength for cement; filling weights and batch coding for FMCG lines.
Yes. Where applicable, we provide spec sheets, Certificates of Analysis (COAs), and batch codes to support audits, tenders, and procurement requirements.
Yes. We tailor thickness/finish (wood), pack sizes (sugar, oils, soaps), cement grades, and delivery cadences to your program. Share your specs on /contact/
Solution Analysts welcomes you to try our services. We invest the same time and energy in Pilot Projects as real projects. We have always succeeded in continuing the relationship after demonstration of ability in a pilot project different from prototypes.
Ordering, Supply & Logistics
Frequently Asked Questions
Core products are sold through retailers and distributors. We also handle B2B and institutional orders directly—contact sales on
/contact/.
Lead times vary by product and location. For B2B, MOQs depend on category (e.g., cement pallets, sugar packs, board volumes, or FMCG cartons). Share your delivery location and target date; we’ll advise realistic ETAs and MOQs.
We deliver across our operating countries via established routes and selected export lanes. We agree on Incoterms, scheduling, and documentation during order confirmation
Report issues within the stated window on your invoice/PO. Provide batch codes and photos; we’ll investigate and resolve per contract terms.